Using AI’s inherent capability along with predictive analytics and natural language processing, the entire information management system is getting synchronised and highly optimised to deliver exceptional customer service.
Software leaders are once again tipping their toes into social media but this time they're being considerably more cautious.
It's high time businesses and consumers realise the value of data.
It seems that many SMBs are already unlocking the power of RPA to improve efficiency, allowing them to use their best asset - their employees – to focus on and undertake more transformative activities.
AI and data analytics can provide energy service providers with greater insight into the wants and needs of their customers.
Health secretary Matt Hancock stresses need for digital transformation in healthcare.
Through automation and AI, contact centres can deliver even greater personalisation while reducing strain on employees.
There is no excuse to forget the basic rules of customer service; technology can be used to enhance this – not replace. So, what are these rules - and how can businesses get them right?
For IT pros in the UK, investment in cloud and hybrid IT is of the utmost priority.
It is time for developers to consider the ethical obligations of their code.
Some businesses don't know where they store their data.
This week’s viral video recap features some epic firsts that — luckily for us — were captured on videoWatch a 78-year-old granny ride — and love — a roller coaster for the first time. Then, on the other end of the spectrum,
Let's-a go and listen to the love story one boy exudes for gaming superstar Mario.Set to music of One Republic's top 40 hit "Love Runs Out," this "Lives Run Out" parody chronicles the life of a hardcore gamer,
双 11 临近，空气里都弥漫着人们蠢蠢欲动的浓浓购物欲，在众电商开启撕逼抢人大战的紧要关头，京东却慢条斯理得推出了一部以父爱亲情为主题的暖心微电影《我和老爸》，不禁让路人都看着捉急传说中的促销呐？说好 ... ...
The Apple Watch already had a healthy ecosystem of third-party applications when the smartwatch debuted in April, with some 3,500 apps available shortly after its launch, including many of tech’s biggest names, like Facebook, Instagram, Twitter, Evernote and many others. However,