Live chat for service differentiation

Implementing and using it correctly can be a key service differentiator that can deliver a competitive advantage. It also has several key advantages over other customer communication channels.

Messaging App Viber Takes A Step Into Social Networking With New Public Chats Feature

A lot of messaging apps have been highlighting how their services are a great way for people to directly communicate with their friends directly, in opposition to the bear-all nature of social networks like Facebook. But today Viber, the messaging app with 209 million users,

Eventjoy’s New App For Event Goers Adds Real-Time Chat, Live Announcements And More

Eventjoy, the event management platform and Y Combinator graduate that was quickly snatched up by Ticketmaster last fall, is today releasing a new version of its mobile application for event attendees that’s more of an overhaul than an upgrade. The new application introduces a number of unique,

Convies Debuts A Vine-Like Video Messenger For Chatting With Friends And Groups

Fresh on the heels of Vine's expansion into private video messaging last week comes today's launch of a new video chat app called Convies, offering a dedicated experience for sharing short video messages with friends or groups of friends,

Air Raises $3.6 Million For An App That Lets You Stream Live Video To Friends

A startup building a live broadcasting service for mobile users, previously known as Yevvo, has raised close to $4 million in Series A funding, an SEC filing shows and the company confirms. Launched in mid-2013,

Facebook Goes Nuclear On The Messaging War With Its M Assistant

All messaging apps are the same no more. A few years ago, there were few differences between SMS and a slew of chat apps like WhatsApp, WeChat, Kik, Line, Kakaotalk, and Facebook Messenger. But each have slowly defined themselves differently, whether through simplicity, connections to businesses,

Dasher Teams Up With Venmo To Bring Peer-To-Peer Payments To Its Messaging App

It’s not a secret that Facebook is considering adding payments to its Messenger app. The company poached PayPal CEO David Marcus to lead the unit and evidence of a feature were unearthed by a computer science student last month — but if and when it finally arrives,

Fradio’s New App Lets Anyone Be A DJ, Broadcast Live Radio To Friends And Fans

A new application called Fradio is officially launching today, offering a service that allows anyone to become a DJ, broadcasting their favorite tracks to their friends or fans, and even talking over the tunes with a push of a button in order to engage their audience. The app,

Trends That Will Revolutionize The Retail Industry

In retail, innovation is the name of the game. Increasingly, retailers are staying ahead through unique in-store experiences that inspire shoppers through social lifestyles.Take a look at STORY, a Manhattan retailer that continually changes everything in store,

The New Bebo Releases Its First App, Blab, A Video ‘Walkie-Talkie’ Service

Bebo, the troubled social network that got re-acquired by its serial entrepreneur founders Michael and Xochi Birch last year, is today launching Blab, a video-based "walkie-talkie" app for iOS that lets users send messages to others with the app, as well as those who don't have it. Read More

After WhatsApp: An Insider’s View On What’s Next In Messaging

I was driving to a meeting in San Francisco when I got the message: “Facebook to buy WhatsApp for $19 billion.” I pulled over and watched as messages started to stream in. Everyone had the same question: Is Facebook crazy?

Huawei's communications gear more susceptible to hacks, experts claim.

500 enterprise network devices, and some 10,000 firmware variants for those devices, were tested for vulnerabilities.

China accused of stealing valuable data from a handful of tech giants

By attacking technology service providers, the group known as APT10 was able to reach valuable intel on its clients.

Robots will replace millions of jobs within the decade

If your job doesn't require empathy, social intelligence or creativity, start considering reskilling.

The advent of 5G will lead to ‘industry 5.0’: here’s what you need to know and how your company need

Industry 5.0 is not as far away as you think, and may not be prepared.

Five changes enterprises can expect with edge computing

As enterprises embrace edge computing, they can expect big payoffs.

New IoT-targeting malware spotted in the wild

The creator wants to make it even more destructible.

Cybersecurity obligations: The laws and regulations to comply with in today’s digital era

It is vital for businesses to continually assess their IT infrastructure and the technical measures.

GDPR has helped cut ad trackers in Europe

The number of ad trackers decreased in Europe while rising in the US.

How video sensors provide a smarter, holistic view of physical security

AI-powered cameras can help businesses address the need for continuous surveillance.

How ECM Solutions are evolving with the digital workplace

ECM systems provide employees with the documents they need while also safeguarding an organisation's valuable information.

一个小团队TDD游戏及实践 - Worge Ling

介绍的这个游戏是自己根据目前带的团队的实际情况来制定的, 在游戏实践过程中,收到了较好的效果,故打算把这个游戏分享出来,一是分享一下实践,而是集思广益,不断完善,更好的利用游戏来锻炼队伍。

黑莓2013Q4同比转亏85%,有扭亏为盈迹象

程守宗不愧为IT界公认的“救火队长”,在黑莓度过的第一个财务季度,使黑莓股价即上涨 56%,Q4成功转亏 85%。

了解手中的设备 让科技服务生活之第118期

去年 10 月份的发布会上,苹果宣布生产力工具 iMovie、iPhoto、Keynote、Pages 和 Numbers,将支持 iOS 用户免费下载和使用,现在应该有不少用户朋友都在使用这些工具来进行创作了吧。  

Benghazi Attack Suspect Pleads Not Guilty in U.S. Court

WASHINGTON — The Libyan militant accused of masterminding the deadly Benghazi attacks that have become a flashpoint in U.S. politics pleaded not guilty to conspiracy Saturday in a federal courtroom in Washington, D.C..Ahmed Abu Khattala made his initial court appearance amid tight security.

微软 WinJS 3.0支持多平台

通过支持多平台和一些主流浏览器,微软已经对WinJS进行了提升,并且已经将其模块化,使其能配合其他JavaScript函数库一起工作。WinJS 3.0带来了一些新特性,其中最重要的是支持多平台和多浏览器。 By Abel Avram Translated by 潘瑾瑜

From 'Revolutionary' to 'Beautiful:' How Apple’s language has evolved

With the launch of the new iPad just around the corner, and the iPhone 6 launch still glinting in our rear view mirror, Pete Miller takes a look back at how Apple's product language has evolved.Read more: http://www.itproportal.

Ask Slashdot: Where Do You Stand on Daylight Saving Time?

New submitter gbcox writes links to this article about how the switch to Daylight Saving Time can be dangerous, but writes Personally, I favor year 'round DST — I like the extra sunlight in the evening...but regardless, I just wish we'd pick one and stop futzing with the time twice a year.

陈坤呼吁停止暴力伤害儿童行为, 停止无视带来的伤害

北京2014年11月24日电 /美通社/ -- 今天,一部关于联合国儿童基金会中国大使、著名影视演员陈坤关注保护儿童免受家庭暴力伤害的公益宣传短片正式发布。

产品导向+强营销,互联网眼镜品牌Tapole如何定义高质中价?

即便语音通话前曾和他们其中一人有过简短的电话沟通,但在Skype那头,林俊丰(Henry)和连鑫洲(Freeman)的声音让我分辨了好久。他们是大学同学,一毕业就先后来到魅族,“我在营销中心市场推广部”,Henry对我说。

Gold Apple Watches Will Be Kept In A Safe: AKA, The 'Douche Box'

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